By Natasha Green Academy Courses

At The Clinic Training Academy, we are committed to providing high-quality education and hands-on learning experiences for all our students. To ensure fairness, efficiency, and the smooth operation of our courses, we have established the following Cancellation, Refund, Attendance, and Sickness Policy.

By booking a course with The Clinic Training Academy, students acknowledge and accept the terms outlined below.

•  A non-refundable deposit is required at the time of booking to secure your place on the course.
• Full payment must be received no later than two weeks before your practical training begins.
• Your practical training dates must take place within eight (8) weeks of your course booking.

•  Once theory materials and training manuals have been issued, no refund of the deposit will be given under any circumstances.
• This policy covers administrative preparation, resource allocation, and early access to course content.
• Failure to attend, late cancellations, or non-attendance will result in no refund or reschedule.
• Refunds or reschedules will not be granted for reasons such as work commitments, transport issues, or failure to plan ahead.

•  Attendance is mandatory for successful course completion.
• Students are expected to attend all scheduled sessions on time and fully prepared.
• Failure to attend without prior notice will result in the forfeiture of all course fees.
• If a student arrives late and misses a significant portion of training, they may be denied entry and classed as a no-show, forfeiting their place and payment.

 a. Notification Requirements

• Students must inform the academy at least 24 hours before the course start time if they are unable to attend due to illness.
• Notification should be made via email, phone, or another official communication channel.

b. Medical Documentation & Rescheduling

• A valid doctor’s note or medical evidence must be provided within 48 hours of the missed session.
• With valid proof, a one-time reschedule may be offered, subject to availability and at the academy’s discretion.
• Rescheduling is not guaranteed and depends on course capacity. 

c. No Notification or Proof Provided

• Failure to notify the academy or provide valid documentation will result in the loss of your place with no refund or reschedule.

d. Contagious Illnesses & Safety

• Students with a contagious illness (e.g., flu, COVID-19, or similar) must not attend for the safety of others.
• If a student arrives visibly unwell, they may be asked to leave, and the sickness policy will apply.

•  In cases of serious emergencies or unavoidable events (e.g., medical emergencies, bereavement, accidents), the academy may consider a reschedule or partial refund upon receiving official documentation (e.g., doctor’s note, police report).
• Each case will be assessed individually, and rescheduling will depend on course availability.

•  Students wishing to rebook a missed course must pay the full course fee again.
• In some cases, the academy may offer a discounted rebooking fee at its discretion.

•  By enrolling on a course at The Clinic Training Academy, students confirm that they have read, understood, and agreed to all terms outlined in this Cancellation, Refund & Attendance Policy.